27/05/2024 - Open letter: Essential services must be accessible, even offline
To the European Commission, the Council of the European Union, and the European Parliament.
Public administration, banks and energy suppliers, as well as employers, health providers… have moved online, and counters, mail services and phone lines are disappearing.
Yet, more than 40% of Europe’s population still lacks basic digital skills, preventing them from accessing certain essential services.
There is an urgent need to guarantee off-line access to all essential services.
